![]() Existing Intelligent WiFi Plus customers will be individually informed when they are moved to WiFi Max. ![]() We’re sorry about that, and we’ll let you know if it’s the case when you place your order.Īvailable to Virgin Media residential broadband customers on M50 broadband or faster provided you are not taking services in any of our 2022/2023 network expansion areas. If you live in one of our new network expansion areas, you might not be able to get WiFi Max. We may ask you to do a super-easy online broadband speed test, and to answer a few questions so we know we’re giving you what’s right for your needs. We’ll send you an email about this – once you’ve received it, you’ll be moved over to WiFi Max within a month or so. If you already have Intelligent WiFi Plus with any of our other broadband packages, you’ll continue to pay £5 a month for WiFi Max. And if you’ve got Gig1 Fibre Broadband, Ultimate Oomph or a Volt bundle, you’ll get it at no extra cost. If you already have Intelligent WiFi Plus, we’ll move you over to WiFi Max automatically – you won’t need to do a thing. You can also order WiFi Max or get a second or third WiFi Pod, through one of our accessible contact options, if you need to use these. ![]() If you need a second or third Pod, sign in to My Virgin Media, click on Your Package and follow the steps in the WiFi Max tab. If you’re adding WiFi Max with one of our M50 to M500 packages without Volt via the routes above, we’ll provide your first WiFi Pod automatically once your order’s been confirmed. Or if we find there are no faults with your broadband service, but you’re still experiencing slow speeds, you can order a WiFi Pod online – just run a test on your services first. If you’ve got Gig1 Fibre Broadband, Ultimate Oomph or one of our Volt packages, you can place an eligible order for your first mesh WiFi Pod on the Virgin Media Connect app. WiFi Max brings you our WiFi guarantee backed up by our Intelligent WiFi service and signal-boosting mesh WiFi Pods at no extra cost with Gig1 Fibre Broadband, Ultimate Oomph and our Volt packages, or for £8 a month with one of our M50 to M500 packages without Volt.
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